Terms and Condtions

 These are our terms and conditions for the use of our website craftylittlemoment.com and the purchase of products through the website.

If you have any queries about these terms, please contact us using the contact form.

The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Crafty little moment may at any time make changes to or remove part of this website without any liability to customers for such changes. Crafty little moment reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.

A contract will only come into existence between you the customer and us once your order has been processed and dispatched.

When you as a customer place an order via this website, you warrant by placing the order that:

1. You are not a minor or otherwise legally incapable of entering into a binding contract.
2. The personal details which you give us on registration are fully complete and accurate.
3. You are not using a false name or the name of any other person or body which you are not authorised to use.
4. We reserve the right to refuse, cancel, or limit orders at our own discretion.

 U.K MAINLAND SHIPPING FOR BALLOON DELIVEY  .Our balloons are shipped via next day delivery and understand how important it is for your event. However, please be aware that once the delivery is in the hands of our courier service, we cannot be held responsible for any delays that may occur. While we will do everything possible to ensure your order arrives on time, factors such as traffic, weather conditions or logistical issues are beyond our control. . All balloons are inflated 48 hours prior to collection to spot check for faults. Whilst we take every precaution to ensure your balloons last throughout your event, once the balloons are in your possession they become your responsibility. . Once your order has been spot checked, we carefully package balloons in layers of bubble wrap and placed inside of a double walled cardboard box. This ensures safe arrival of all balloons. . Do not open your parcel with scissors or sharp object as this can cause your balloon to burst. . If clothing or baby items are placed inside of balloons we will need to add fishing wire/ 260 balloons to your items to secure them. Without securing your items inside may result in balloons bursting and items becoming loose. . Our balloons are fully tracked with DHL next day tracked delivery. Whilst we take every precaution to get your balloons with you for your specific date we cannot control if your parcel is late. . If your parcel becomes lost during shipping and have confirmation from our courier we can offer a replacement or refund. . Each balloon will come with aftercare instructions. It is your responsibility to read and care for your balloons to ensure maximum longevity. 

All other items are are shipped through Royal mail tracked.

                   Current Processing time 1-14 days. 

if you have a special event or time please contact. 

Refunds, replacements, or exchanges may be evaluated on a case-by-case basis.

Customers must contact us within a reasonable timeframe after reciving an order regarding any issues.

We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.

Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.

If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.